About NEYVA

Privacy policy

NEYVA helps make product information understandable. Scans and preferences linked to your account remain associated with your account only.

This page is general information, not legal advice or a guarantee of compliance. It may be updated when the service or applicable requirements change.

Operator and contact

For privacy and data requests about the NEYVA service, the official contact point is info@neyva.net. Controller-information confirmation, requests, and notices are handled through this channel.

Data categories

When you use the service, we may process account and profile details, barcode and search records, favorites, feedback, label photos, and session, device, and security logs. We request only data needed for the service.

How data is used

Scan history and favorites are shown only in your personal area. Label photos are processed for limited preliminary and review purposes.

Purposes and general legal bases

Data is processed to manage accounts and sessions, provide barcode results, show history and favorites, maintain security, provide support, and improve the service. Depending on the data, the basis may include contract performance, legitimate interests in operating and securing the service, or consent where required.

Account and profile information

When you register, your email address, sign-in provider, and selected profile preferences are processed to manage your account, authenticate your session, and show personalized comparisons. With Google sign-in, Google shares only the account information needed for authorization; NEYVA never sees your password.

Barcode, label, and photo data

Barcode and search data are used to find a product record and show your scan history. Label photos are not public; they are kept with limited access for preliminary records, text extraction, and human review. Unreviewed or candidate records are not presented as definitive product facts; the current package label remains authoritative.

Service providers and transfers

Data may be shared only as needed with hosting, email, authentication, and—when enabled—AI providers that support the service. This includes Google sign-in, email delivery, and enabled OpenAI or DeepSeek connections. Providers may apply their own privacy rules, and some processing may occur outside Türkiye or the European Economic Area.

Use of artificial intelligence

NEYVA’s AI assistant helps explain existing, sourced product data in plain language. Your question is processed server-side only to generate the reply; API keys are never sent to the browser. The assistant does not provide medical diagnosis, treatment, or a personal suitability decision.

Retention and security

Data is kept in secure, access-controlled infrastructure and only for the relevant purpose. Retention depends on the data type and legal or operational requirements; photos and records that are no longer needed enter the deletion process. Exact periods may be updated in the applicable retention policy.

Cookies and technical logs

Strictly necessary technical cookies and logs may be used for sessions, security, and language preferences. If non-essential analytics or marketing cookies are added, we will provide notice and obtain any required consent.

You stay in control

Where applicable, you may request access, correction, deletion, restriction or objection to processing, and data export. You can update profile settings or request deletion from account actions. Contact info@neyva.net for a data request.

Health and medical limits

NEYVA is for information only; it does not provide medical diagnosis, treatment, diet prescriptions, or a personal health-suitability decision. If you have an allergy, diabetes, coeliac disease, or another sensitivity, check the current package and consult a qualified health professional when needed.

Contact

For privacy or data requests, contact info@neyva.net. To delete your account, follow the steps on the Account deletion page.

Last updated: 23 July 2026